Last Updated: April 3, 2026
Company Name: 陕西泰澄亚胜商贸有限公司
Email: service@mail.luv-mall.com
Tel: +86 19212451667
Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室K1561
Legal Representative: Tang Luxun
Unified Social Credit Code: 91611101MAK74R8P0K
luv-mall User Information Notice
Welcome to luv-mall! We specialize in niche department store products in Australia, providing you with a transparent and convenient shopping experience. Below is a summary of essential shopping-related information. If you have any questions, please feel free to contact our customer service team.
1. Customer Service Contact Information and Working Hours
Email: service@mail.luv-mall.com
Phone: +86 19212451667
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
Customer service will respond promptly to your inquiries and needs during working hours.
2. Order Information
Order Editing/Changes: Within 12 hours of placing an order, you may contact customer service to request edits or changes to your order information (such as delivery address, product specifications, etc.). After 12 hours, orders will enter the fulfillment process and can no longer be modified. Please carefully review your order before submission.
Shipping and Delivery Time: Orders with available stock are typically shipped within 1–2 business days (excluding weekends and Australian public holidays, during which shipping may be delayed). After shipment, the estimated delivery time is 5–7 business days. You can track your order using the provided logistics tracking information.
3. Pricing and Tax Information
Product Prices: All product prices displayed on the platform include applicable Australian taxes (including GST and other statutory fees). There are no hidden fees, and the displayed payment amount is the total amount payable.
Customs Duties: Customs duties are strictly governed by Australian local customs policies. If your purchased products are subject to customs duties (typically for special categories or orders exceeding local duty-free limits), you are responsible for paying these fees according to local customs requirements. We will assist in providing the necessary order documentation to facilitate customs clearance.
