Last Updated: April 3, 2026
Company Name: 陕西泰澄亚胜商贸有限公司
Email: service@mail.luv-mall.com
Tel: +86 19212451667
Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室K1561
Legal Representative: Tang Luxun
Unified Social Credit Code: 91611101MAK74R8P0K
luv-mall Frequently Asked Questions (FAQ)
Welcome to luv-mall, your destination for niche department store products in Australia. Below are commonly asked questions and detailed answers. If you have any other questions, please contact our customer service team.
Customer Service Contact:
Email: service@mail.luv-mall.com
Phone: +86 19212451667
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
1. Orders
Q1: Can I edit or change my order after it has been placed?
A: Yes. You may contact customer service within 12 hours of placing your order to request edits or changes, including delivery address, product specifications, and quantity. Orders beyond 12 hours will enter the preparation process, and no edits or changes will be supported. Please ensure all information is correct before placing your order.
Q2: How long will it take to ship an in-stock order, and when can I expect delivery?
A: In-stock orders are usually prepared and shipped within 1–2 business days (excluding weekends and Australian public holidays, in which case shipping will be delayed accordingly). After shipping, the estimated delivery time is 5–7 business days, and you can track your order using the provided tracking number for real-time updates.
2. Pricing and Taxes
Q1: Are taxes included in the product price? Do I need to pay additional domestic taxes?
A: Yes, taxes are included. All product prices displayed on our platform include applicable Australian taxes, such as GST. There are no hidden fees, and the amount shown at checkout is the total amount payable—no additional domestic taxes are required.
Q2: Will I need to pay customs duties? How are they determined?
A: Customs duties are determined according to Australian customs regulations. If your order is subject to customs duties (typically for special categories, orders exceeding duty-free thresholds, or customs-assessed taxable items), you are responsible for paying these duties as required by local customs. luv-mall will assist by providing necessary order documentation to facilitate customs clearance.
3. Customer Service and Inquiries
Q1: How can I contact customer service, and what are the working hours?
A: You can contact us via:
Email: service@mail.luv-mall.com
Phone:+86 19212451667 Customer service is available Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). We respond promptly during working hours.
Q2: How long will it take to get a response after contacting customer service?
A: Our team will respond promptly during working hours. Typically, you can expect a reply within 1–2 business hours. During peak inquiry periods, responses may be slightly delayed.
4. Products
Q1: What types of products do you sell?
A: luv-mall specializes in niche department store products in Australia, offering a variety of practical and unique items designed to meet both daily needs and personalized preferences.
Q2: What should I do if I have questions or issues after receiving a product?
A: After receiving your product, if you have any questions (such as quality issues or incorrect specifications), please contact customer service during working hours. Provide your order number and product photos, and we will verify and assist you promptly.
