luv-mall – About Us

Welcome to luv-mall! We are a brand specializing in niche department store products, backed by the strength of 陕西泰澄亚胜商贸有限公司 We have a deep focus on the Australian market, committed to bringing practical, unique, and cost-effective niche products to local users. With thoughtful service and high-quality products, we aim to brighten every journey of life.

🌟 Brand Philosophy

luv-mall upholds the philosophy of “Unique yet practical, thoughtful in every detail.” We reject generic mass-market products and carefully curate high-quality niche goods from around the world. Our range covers everyday household items, lifestyle essentials, and more, balancing both aesthetics and practicality. Every product is designed to meet users’ pursuit of a quality lifestyle. We also maintain transparency in operations and integrity in service, ensuring that every shopping experience is secure, convenient, and worry-free.

🏢 Company Profile

luv-mall is proudly developed by 陕西泰澄亚胜商贸有限公司 The company is strong, compliant, and fully transparent. Company details are as follows:

Company Name: 陕西泰澄亚胜商贸有限公司

Address: 陕西省西咸新区空港新城临空产业园2期6号楼2单元412室K1561

Legal Representative: Tang Luxun

Unified Social Credit Code: 91611101MAK74R8P0K

🛍️ Core Services & Shopping Information

Focusing on the Australian niche department store market, we always put user needs first, offering convenient, transparent shopping services. Key information for your reference:

Order Services: Orders can be edited or modified within 12 hours of placement by contacting customer service. After 12 hours, orders enter the fulfillment process and can no longer be changed, so please double-check your order details before submission.

Shipping & Delivery: In-stock orders are typically shipped within 1–2 business days (excluding weekends and public holidays). After shipment, the estimated delivery time is 5–7 business days, ensuring you receive your desired products quickly.

Pricing & Taxes: All product prices listed include applicable Australian taxes, with no hidden fees. The payment amount displayed is the final amount payable. Customs duties are subject to Australian customs regulations; if your order is subject to customs duties, you are responsible for the applicable fees. We will provide all necessary order documentation to assist you with customs clearance.

📞 Contact Us

If you have any questions, requests, or suggestions, please feel free to reach out. We are dedicated to providing you with attentive service:

✅ Customer Service Email: service@mail.luv-mall.com
✅ Customer Service Phone: +86 19212451667
✅ Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
We respond promptly during working hours. Inquiries outside working hours will be prioritized the next business day.

💛 Our Commitment

luv-mall always adheres to compliant operations and integrity in service, strictly controls product quality, optimizes the shopping process, and listens carefully to every user’s feedback. We continuously improve the quality of our products and services. In the future, we will continue to focus on niche department store products, bringing more high-quality and unique lifestyle items to Australian users. Thank you for your trust and support!

Attached: We declare that luv-mall is an independent fast fashion retailer and has no affiliation with any other luxury brands.